FAQ

 

What is Assisted Living?

Assisted living is often viewed as the best of both worlds. Residents have as much independence as they want with the knowledge that personal care and support services are available if they need them. Assisted living communities are designed to provide residents with assistance with basic ADLs (activities of daily living) such as bathing, grooming, dressing and more.

Our Assisted Living center caters to seniors who want a more “homelike” environment but with the added security of someone to check up on you 24 hours a day. Our services also include medication management, a wide array of activities, transportation to doctor’s appointments and outings, furnished rooms, healthy and balanced meals, and socialization. Villa Scalabrini is registered and licensed by the California Department of Social Services.

Who needs Assisted Living?

Assisted living residents are usually seniors who have had a slight decline in health in some way and need assistance performing one or more activities of daily living (ADLs). Seniors who would like to live in a social environment with little responsibilities and a place where care is easily accessible whenever the senior may need it are the type of seniors you will find in an assisted living community.

What happens when the resident’s level of care needs to increase?

Villa Scalabrini allows its residents to age in place. We are able to do this thanks to our Memory Care unit (Safe Care) and our Skilled Nursing unit (Special Care), where our residents can transition without having to move to a different facility.

Can we take a tour of the facility?

Tours of the facility can be arranged by appointment. Please call the admissions coordinator at 818-768-6500 ext. 228.

Who do I talk to about questions in regard to admission paperwork?

Should you have questions regarding the paperwork you are required to fill out, please call the front desk. You may request an appointment with our admissions coordinator who will guide you through the necessary forms required on admission.

How do I find out about activities provided for the resident?

We strive to create social programs and activities to match the capabilities and needs of our residents. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: residents council meetings, musical performances, sing-alongs, group exercises, fitness programs, games, trivia, and daily religious services. We strongly encourage families to participate with the residents in various activities and we welcome volunteer involvement.

A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners and other special events.

What is the visiting policy?

Visiting hours at Villa Scalabrini are 8:00 am to 8:00 pm. All visitors are required to sign the visitors’ register at the front desk.

Can I take my loved one home for a visit?

Yes, residents may leave for family’s home visits. The resident or responsible party will have to sign the residents’ log at the front desk upon departure and arrival. Please make sure to check with the medicine office if take-home medications are needed.

Is there a house doctor?

We have a house physician for the residents’ convenience. A resident should inform our Health Service Department when he/she needs to see a doctor. Residents may retain their own physicians. A podiatrist also visits our facility for the convenience of our residents.

Who is responsible for medications?

Residents (or their representatives) are responsible for their own medications. Villa Scalabrini offers medications management; our Health Services Department will store, chart and dispense residents’ medications when required by the resident’s physician or if requested by the resident. Prescriptions may be transferred to our house pharmacy who delivers free of charge.

How is the laundry done?

Villa Scalabrini provides the residents with daily housekeeping and weekly linen service. Personal laundry is optional for independent residents: they may chose to do their own laundry using one of our laundry rooms or they may request laundry service to be done by our housekeeping department for an additional monthly fee.

Are pets allowed?

Residents are not allowed to keep pets at Villa Scalabrini. Family pets can be brought to the facility for visits. All pets are to be kept on a leash and have all current vaccinations. Please remember to clean up after them and take the proper safety measures at all times.

Is smoking permitted in the facility?

Villa Scalabrini is strictly a non-smoking facility. Smoking is only permitted outside, in two designated smoking areas.

Can changes be made to the daily menu?

Special care is taken to serve appetizing and well balanced meals. Breakfast, lunch and dinner menus are posted, as well as a list of alternate options. Should the resident wish for another food item on a particular day’s menu, the front desk needs to be informed ahead of time and the food service staff will do their best to accommodate the request.

Is there someone to provide haircuts?

Yes, we have a beautician on site to provide hair services as well as manicure and pedicure.

Who do I talk to about questions in regard to billing?

Villa Scalabrini has a Business Office open weekdays from 9:00 am to 4:00 pm. Should you have any questions regarding billing you may contact our Business Office staff in person or by phone.

What do we do if we have personnel concerns?

Our primary concern is that your loved on feels comfortable here at Villa Scalabrini and that his/her needs are being met. You should feel secure and at ease with our staff, particularly those provide direct care. If you have any concerns or praise for our staff, please feel free to contact our administrators. They will be able to address any apprehensions you may have regarding any particular staff members.

What is an Ombudsman?

An Ombudsman is an advocate for residents. They are a third party person, not employed by the facility, who come by periodically to monitor the activities of the facility. An Ombudsman is able to be a voice for a resident with a concern.

Any questions specifically related to our skilled nursing unit should be directed to our Special Care Unit. A different set of rules and regulations applies to La Piazza, our Active Seniors Community.

For more information you may contact our admissions coordinator.